Written Communication

1.Email Writing Skills (Duration: 12 hours, Minimum CEFR: A1)

Email writing is an important tool that is used to communicate with internal and external stakeholders. Employees tend to struggle while structuring concise clear emails and often forget the etiquette to be followed in work emails. This workshop will help develop the quality and effectiveness of emails sent out, ensuring a positive brand connect.

Learning Outcomes

After completing this course, you will be able to:

• Plan, organise, and write emails to suit the purpose

• Adapt to different email styles according to the audience and situation

• Write clear, concise and easy-to-understand emails

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2. WhatsApp & Instant Messaging (Duration: 4 hours, Minimum CEFR: A1)

WhatsApp / Instant Messaging is the most popular medium of communication. There are certain guidelines that one must follow while using instant messaging as a mode of communication at work. Apply the best practices at work and understand the finer nuances while using these

mediums for communication in a formal environment.

Learning Outcomes

After completing this course, you will be able to:

• Apply the best practices while communicating clearly

• Maintain professionalism over an informal medium of communication

• Structure the message to convey the intent clearly

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3. Report Writing (Duration: 10 hours, Minimum CEFR: A1)

Business reports help summarize and analyze a situation, fact, or issue and then make recommendations. Learn and apply the essential skills of planning, structuring, writing, and proofreading business reports at work.

Learning Outcomes

After completing this course, you will be able to:

• Understand the different sections of a report

• Write well structured concise report

• Clearly define the purpose and scope of the report

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4. Proposal Writing (Duration: 10 hours, Minimum CEFR: A1)

Proposal writing is the art of written persuasion to pitch an idea on a particular subject. It is a written skill that requires forethought, well structured details about the idea, and recommendations. Learn the efficient process of planning, organizing, and writing a business proposal.

Learning Outcomes

After completing this course, you will be able to:

• Effectively discern the client’s needs and interests

• Craft language that cuts through the information overload, so that the proposal is crisp and readily understood

• Research, plan, draft and edit proposals with confidence