Global Understanding

1.Global Business Etiquette (Duration: 12 hours, Minimum CEFR: A1)

Business etiquette is a code that governs the expectations of social behavior in a workplace. Learn the cultural differences in order to respect and protect time, people, and processes. Be aware of business behaviour and practices to enable smooth cross-cultural dynamics.

Learning Outcomes:

After completing this course, you will be able to:

• Improve communication with people from diverse backgrounds

• Implement techniques to minimise nervousness in social situations

• Be more aware of etiquette variations in different countries and respond appropriately

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2.Diversity and Inclusion (Duration: 13 hours, Minimum CEFR: B1)

Diversity and Inclusion also known as D&I helps employees feel included in the workplace irrespective of their differences. Sensitising employees towards an all-inclusive mindset helps companies grow. This workshop introduces a range of tools and techniques to help employees better understand cultural differences enabling them to enhance relationships, build rapport and communicate with confidence across cultures.

Learning Outcomes:

After completing this course, you will be able to:

• Overcome differences in multicultural and global situation

• Respond flexibly to new and complex cultural contexts

• Feel comfortable and at ease in unfamiliar cultural settings

• Build relationships with ease, irrespective of differences