78% of customers do not buy products due to poor customer experiences

A high customer churn could be because of

Not understanding customer needs

Inability to solve customer problems

Lack of confidence to speak to customers

Paying with a Phone

Improve your service excellence with Customer Pro+

Customer Pro+ is a program tailored to your employees' regional language to improve service excellence. It will help your employees approach, interact and retain customers in the most effective manner.

With a blend of live sessions, role-plays and work-specific tasks, this course helps employees learn about different types of customers, how to deal with difficult ones, what displays excellent customer service, and much more. 

Need Analysis
  • Get a personalized evaluation

  • Determine proficiency levels  

  • Get reports to map training requirements

Live Training
  • Customized training sessions based on business objectives

  • Train employees through virtual trainer-led live sessions

  • Get access to offline concept videos

Post-assessments
  • See visible improvement through regular evaluations

  • Share individual personalized progress reports

  • Co-branded certificates for participants who complete the program

Get to know Customer Pro+

Greeting the customer and small talk

Greeting and small talk

  • Learn how to initiate a conversation

  • Learn to engage the customer to understand their needs

  • Understand their buying requirements and give solutions

Transferring an issue

Transferring an issue

  • Learn how to transfer an issue which cannot be solved

  • Understand how to empathetically manage a difficult customer

  • Learn the right way of transferring an issue to another team member

Describing products

Describing products

  • Learn how to explain the benefits and features

  • Help the customer by giving the right product information

  • Share your knowledge to help the customer make the right choice

Dealing with difficult customers 

Dealing with difficult customers

  • Learn to manage customers without losing your cool

  • Learn how to deal with customers who are rude

  • Understand how to defuse a heated situation in a calm manner

Dealing with questions

Dealing with questions

  • Learn how to answer questions to address their buying needs

  • Learn how to answer the customer's questions in the best manner

  • Understand the reason behind the question before answering

Closing a sale

Closing a sale

  • Understand how to seal the deal

  • Learn how to manage the customer even in rush hours

  • Build a strong service excellence profile to encourage repeat customers

Call Center Headset

Course Certificate

Once employees have completed the Customer Pro+ course, they will get a certificate. They can:

  • Display it on their LinkedIn profile and other social media sites.

  • Mention it on their resumé.

What participants say about Customer Pro+

Minimal Desk

Nidigaonda Rekha

Customer Service Team 

I have improved a lot in introducing myself.

Raju Das

Sales Account Manager

Learnt a lot about customer service from the training and if we follow this religiously, the company would surely develop.

Somnath Pradhan

Customer Service Team

Loved learning how to greet the customer with a nod when our hands are busy.

20+

organizations
Worked with

6500+

employees
Assessed

1100+

Trained
employees
Keyboard and Mouse

Enquire now

Share your details with us by filling up this form.

Our team will get in touch with you as soon as possible to discuss your company's needs.

 

COMPANY

CONTACT US

CA Site No 1, HAL 3rd Stage, Behind Hotel Leela Palace, Bengaluru, Karnataka 560008

FOLLOW US

  • LinkedIn
  • YouTube
  • Instagram
  • Facebook

|

English For India © 2021