A high customer churn could be because of
Not understanding customer needs
Inability to solve customer problems
Lack of confidence to speak to customers
Improve your service excellence with Customer Pro+
Customer Pro+ is a program tailored to your employees' regional language to improve service excellence. It will help your employees approach, interact and retain customers in the most effective manner.
With a blend of live sessions, role-plays and work-specific tasks, this course helps employees learn about different types of customers, how to deal with difficult ones, what displays excellent customer service, and much more.
Need Analysis
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Get a personalized evaluation
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Determine proficiency levels
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Get reports to map training requirements
Live Training
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Customized training sessions based on business objectives
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Train employees through virtual trainer-led live sessions
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Get access to offline concept videos
Post-assessments
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See visible improvement through regular evaluations
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Share individual personalized progress reports
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Co-branded certificates for participants who complete the program
Get to know Customer Pro+
Greeting the customer and small talk
Greeting and small talk
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Learn how to initiate a conversation
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Learn to engage the customer to understand their needs
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Understand their buying requirements and give solutions
Transferring an issue
Transferring an issue
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Learn how to transfer an issue which cannot be solved
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Understand how to empathetically manage a difficult customer
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Learn the right way of transferring an issue to another team member
Describing products
Describing products
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Learn how to explain the benefits and features
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Help the customer by giving the right product information
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Share your knowledge to help the customer make the right choice
Dealing with difficult customers
Dealing with difficult customers
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Learn to manage customers without losing your cool
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Learn how to deal with customers who are rude
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Understand how to defuse a heated situation in a calm manner
Dealing with questions
Dealing with questions
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Learn how to answer questions to address their buying needs
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Learn how to answer the customer's questions in the best manner
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Understand the reason behind the question before answering
Closing a sale
Closing a sale
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Understand how to seal the deal
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Learn how to manage the customer even in rush hours
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Build a strong service excellence profile to encourage repeat customers
Course Certificate
Once employees have completed the Customer Pro+ course, they will get a certificate. They can:
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Display it on their LinkedIn profile and other social media sites.
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Mention it on their resumé.
What participants say about Customer Pro+
Nidigaonda Rekha
Customer Service Team
I have improved a lot in introducing myself.
Raju Das
Sales Account Manager
Learnt a lot about customer service from the training and if we follow this religiously, the company would surely develop.
Somnath Pradhan
Customer Service Team
Loved learning how to greet the customer with a nod when our hands are busy.
20+
organizations
Worked with
6500+
employees
Assessed
1100+
Trained
employees
Enquire now
Share your details with us by filling up this form.
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Our team will get in touch with you as soon as possible to discuss your company's needs.